Privacy Policy

Harrison & Cole

This Privacy Policy applies to the services of Harrison & Cole. We are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and responsibly.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (securely processed through trusted third-party providers)

  • IP address

  • Device and browser information

  • Website activity and browsing behavior

We collect only the information necessary to operate our business effectively and provide a smooth shopping experience.

2. How We Use Your Information

Your personal information may be used to:

  • Process and fulfill your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website, products, and customer experience

  • Prevent fraud and ensure secure transactions

  • Send promotional communications (only if you have opted in)

We do not sell, trade, or rent your personal data to third parties.

3. Sharing of Information

We share your information only when necessary to provide our services, including with:

  • Payment service providers for secure transaction processing

  • Shipping and fulfillment partners

  • IT, hosting, analytics, and email service providers

All third parties are required to handle your data securely and in compliance with applicable data protection laws.

4. International Data Processing

As an online store serving customers in multiple regions, your information may be processed or stored in different countries depending on operational requirements. We ensure that appropriate safeguards are in place to protect your personal data.

5. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance website functionality

  • Analyze traffic and user behavior

  • Personalize your shopping experience

  • Support marketing efforts

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Withdraw consent for marketing communications

  • Object to or restrict certain types of data processing

To exercise your rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

All payments are processed through secure, encrypted payment gateways. We do not store full credit card details on our servers.

9. Changes to This Policy

Harrison & Cole reserves the right to update this Privacy Policy at any time. Changes will be published on this page with an updated effective date.

10. Contact Information

For any questions regarding this Privacy Policy, please contact:

Business Name: Harrison & Cole
Email: support@harrisoncole.ca
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM